Boop™ Terms and Conditions for Veterinary Practice Personnel
Updated 09/04/2025
Welcome to Boop! We’re on a mission to migrate the vaccination records of the nation’s precious pets from paper to digital format, to ensure they receive exactly what they need at precisely the time they need it. We’d like to explain the terms on which we do this, in partnership with veterinary practices.
The terms and conditions set out on this page (these “Terms”) are only suitable to be read and accepted by you if you are a “QVP Representative”, which means you are an employee, contractor, officer or other representative (each, a “Representative”) of a Qualifying Veterinary Practice or its corporate affiliate (a “QVP Affiliate”). In these Terms, a “Qualifying Veterinary Practice” or “QVP” is a veterinary practice which: (a) employs or otherwise engages at least one veterinary surgeon registered with the Royal College of Veterinary Surgeons; and (b) has an active veterinary practice account on our Vet Site (defined in clause 1.2 below) (a “QVP Account”). You need to read and accept these Terms (and take various other steps) before we can give you permission to access, use and administer QVP Accounts on behalf of one or more QVPs.
If you are a Representative of a veterinary practice and you wish to open a QVP Account on the Vet Site on behalf of that veterinary practice (rather than for yourself as its Representative) you will need to read and accept our terms for veterinary practices available here (but you will only be capable of doing so if you have express written authority to enter into legally binding contracts of this nature for and on behalf of that veterinary practice).
If you are a pet owner who wishes to obtain services from Boop, such as keeping and accessing digital vaccination records for your pet, please do not accept these Terms as they are specific to the Vet Site. Instead, please read and accept our terms of use for the App (defined in clause 1.2 below), which are available here.
If you are using both App and the Vet Site in different capacities (e.g. both as a pet owner and for business purposes) you will need to read and accept both: (a) our App terms here (which will govern your use of the App in a consumer capacity); and (b) these Terms (which will govern your use of the Vet Site in a business capacity).
If you are not sure which terms to accept, please contact us via email at support@booppet.app, and we’ll help you figure it out.
We’ve set out the top lines below - please click on them for details.
Welcome to Boop.
How Boop works, in four simple steps.
Why these Terms are important (please read them).
Need help? We’re here for you (how to get in touch).
It’s all about you (what makes you eligible to use the Boop Resources).
Your rights and obligations when using the Boop Resources.
This is a safe and secure space (things you and Boop must do to keep it that way).
Protecting people’s privacy is important to us.
We work hard to protect you from illegal content.
You grant rights and provide information to us, so we can deliver the Boop Resources to you.
We’re delighted to provide the Boop Resources to you (please use them respectfully).
We’re unable to verify Boop Account Data or Partner Data (Boop Resources are provided ‘as is’).
Boop Partners may also feature in the Boop Resources.
What happens if we need to make changes.
Breaking up is hard to do (how you and we can end our relationship).
Our responsibility for loss or damage suffered by you.
Last, but not least (other important legal bits).
*********************************************************
1. Welcome to Boop.
1.1 We are Pet Records Ltd, trading as “Boop”. We are a company registered in England and Wales (company number 15678740) and our registered office is at 85 Great Portland Street, First Floor, London, England, W1W 7LT.
1.2 We operate: (a) a website for use by the general public at https://booppet.app (the “Public Site”); (b) a separate website for use by QVPs and QVP Representatives at https://vet.booppet.app (the “Vet Site”); and (c) Boop’s mobile application software through which pet owners can keep and access (amongst other things) digital vaccination records for their pets (the “App”).
1.3 We understand that, as a QVP Representative, you wish to use the Vet Site to facilitate the provision of Client Services (defined in clause 2.4(a) below) to persons who are Qualifying Clients. A “Qualifying Client” is a person who is a QVP client with a registered account on the App (a “Client Account”).
2. How Boop works, in four simple steps.
2.1 STEP 1: Before accessing the Vet Site, you need to accept these Terms and set up your own individual account in your capacity as QVP Representative (your “Representative Account”). To do this, you will need to:
(a) Be invited by a QVP admin (or Boop support team member, contactable at suppport@booppet.app);
(b) input information about yourself, including your full name, your phone number, your work address, your relevant veterinary and other qualifications (if any) and your registration number with the Royal Society of Veterinary Surgeons (if relevant);
(c) create a unique password and PIN for your Representative Account (your “Representative Login Details”); and
(d) if you are a veterinary surgeon or veterinary nurse, create a digital signature linked to your Representative Account,
and in these Terms, the data described in clauses (a), (b) and (c) above is together referred to as the “Representative Account Data”.
2.2 STEP 2: Once you have set up a Representative Account, you will be able to access the QVP from which account access was initiated. For subsequent QVPs where you wish to perform the role of QVP Representative on the Vet Site, you will need to:
(a) hold, and continue to hold, an active QVP Account;
(b) link your Representative Account to this subsequent QVP Account by successfully accepting an invite, which is initiated through their admin page on the Vet Site.
For clarity, your Representative Account is not permanently tied to a specific QVP or QVP Account, so if you are QVP Representative for two or more QVPs, or move from one QVP to another, you will be able to use the same Representative Account throughout. You may act as QVP Representative for two or more unconnected QVPs, or for multiple QVPs within the same business.
2.3 STEP 3: Once steps 1 and 2 above have been successfully completed, then depending on your role at the QVP(s) and your relevant veterinary and other qualifications, you will be granted the Vet Site authorisations and access rights required to enable you to provide certain services (as illustrated here) to Qualifying Clients through the Vet Site, including accessing information in, and inputting information into, any QVP Accounts that you have been given access to. Such information may include:
(a) the name, address, phone number and email address of Qualifying Clients (the “User Data”);
(b) information about the animals in respect of which Qualifying Clients use, or plan to use, the App (their “Pet(s)”), which may include the name, date of birth (if known) or approximate age, animal type, breed, microchip and previous vaccination history of those Pet(s) (the “Pet Data”); and
(c) only if you are identified in the QVP Account as the official “Manager” or “Administrator” of the QVP Account, names, addresses, phone numbers and email addresses of other QVP Representatives,
together, the “QVP Account Data”.
2.4 STEP 4: Once you’re up and running on the Vet Site you can find full details of:
(a) how you can facilitate the provision of Boop services and facilities to Qualifying Clients (together, the “Client Services”) here, and the processes you need to follow when doing so, including (by way of example):
(i) on a Qualifying Client’s request, setting up a Client Account on their behalf and populating it with Client Data and Pet Data by following the process described here; and
(ii) if you are a veterinary surgeon or veterinary nurse who has vaccinated a Pet, generating and digitally signing a digital vaccination record for that Pet and uploading it to the Client Account where it will be accessible by the Qualifying Client, by following the process described here; and
(b) what qualifies you (as an individual) to facilitate the provision of particular Client Services here.
3. Why these Terms are important (please read them).
3.1 Under these Terms, we license you to use the Vet Site and other Boop Resources (defined in clause 3.3 below) in your capacity as a QVP Representative to facilitate the provision of Client Services to Qualifying Clients for and on behalf of one or more QVPs.
3.2 It is essential that you read these Terms before you start using the Boop Resources to facilitate the provision of Client Services, because they explain, amongst other things: what you can expect from the Boop Resources; how you should use the Boop Resources (and things you should not do on or in relation to the Boop Resources); how we may change the contract between us; how either of us may end the contract between us; and what you can do if you experience a problem when using the Boop Resources or facilitating the provision of Client Services.
3.3 These Terms also set out the basis on which you may use the following resources when facilitating the provision of Client Services:
(a) the Vet Site and any updates or supplements to the Vet Site;
(b) any physical or online/electronic documentation relating to the Vet Site or any updates or supplements thereof (the “Documentation”);
(c) data and information in: (i) Client Accounts; (ii) QVP Accounts; and (ii) your own Representative Account (together, the “Boop Accounts”);
(d) all channels through which Boop promotes the Client Services, including the Public Site, social media channels and electronic or other newsletter communications (the “Communication Channels”); and
(e) the materials, functions, and digital content provided through the Vet Site, the Boop Accounts and the Communication Channels (together, the “Materials”),
and the Vet Site, the Documentation, the Boop Accounts, the Communication Channels and the Materials are together referred to in these Terms as the “Boop Resources”.
3.4 For clarity, we do not license you to use the App under these Terms, and the term “Boop Resources” does not include the App. If you wish to use the App (which is only intended for use by pet owners who wish to obtain services from Boop in a consumer capacity) you will need to read and accept our App terms here.
4. Need help? We’re here for you (how to get in touch).
4.1 If you need help with anything, including if you aren’t happy with the Boop Resources, want to learn more about the Boop Resources, have experienced problems using them or think there is a mistake in these Terms, please take a look at our support resources on the Site or get in touch with us directly by contacting our customer service team by emailing vetsupport@booppet.app. If you have concerns relating to any illegal content on the Vet Site, please see clause 9 below for more detailed guidance.
4.2 We may also need to contact you from time to time. We’ll do this by email (using the email address you have provided to us) and in accordance with our Privacy Policy.
5. It’s all about you (what makes you eligible to use the Boop Resources).
5.1 We are giving you personally the right to use the Boop Resources as set out in these Terms.
5.2 In particular, you may only use the Boop Resources on these Terms if you:
(a) are doing so solely and exclusively: (i) in your capacity as QVP Representative; and (ii) for the purpose of facilitating the provision of Client Services to Qualifying Clients, for business purposes;
(b) are a natural person (i.e. a human being!) and aged 18 years or over; and
(c) are resident in the United Kingdom.
5.3 You acknowledge and agree that whilst you may be able to access the Vet Site, you won’t be able to use the Vet Site to facilitate the provision of Client Services unless you are able to assign at least one QVP to your Representative Account.
5.4 If you do not, or if you cease to, meet one or more of the criteria set out in clauses 5.2 or 5.3 above, then:
(a) you are strictly prohibited from registering for a Representative Account or, if you already hold a Representative Account, you must promptly take steps to delete it in accordance with clause 15.3 below; and
(b) if, despite being prohibited from registering for a Representative Account, you attempt to do so or otherwise use the Vet Site or other Boop Resources, we accept no responsibility or liability whatsoever for any costs, expenses, liabilities, damages or losses (whether direct or indirect and including any interest, fines, legal and other professional fees and expenses) that you suffer or incur as a result (including as a result of breach of local law or regulation, as a result of your use of the Boop Resources).
6. Your rights and obligations when using the Boop Resources.
6.1 When using the Boop Resources, you must ensure that (and, for clarity, Boop is in no way responsible for ensuring that):
(a) the Boop Resources are suitable for you and their facilities and functions meet your requirements;
(b) you do not harm any humans, Pet(s) or other animals through your use of the Boop Resources, either intentionally, recklessly or negligently;
(c) if you access a Boop Account via phone or other device not owned by you, you have the permission of the owner of that phone or other device to do so. You will be responsible for complying with these Terms, whether or not you own the relevant phone or other device;
(d) you have backed-up the content and data used with your Representative Account, any other Boop Account accessed by you from time to time and the rest of the Boop Resources (we recommend that you back up any content and data used in connection with the Boop Resources, to protect yourself in case of problems with the Boop Resources);
(e) your device, information technology, computer programs and platform are properly configured to access the Boop Resources and you satisfy any applicable compatibility requirements of the Boop Resources; and
(f) you do not transmit any material that is defamatory, offensive or otherwise objectionable through the Boop Resources.
6.2 Only if you are identified in a QVP Account as the official “Manager” or “Administrator” for that QVP Account, you must:
(a) carry out all tasks delegated to you by the QVP holder of that QVP Account;
(b) keep your own QVP Login Details and the QVP Login Details of other QVP Representatives confidential at all times;
(c) only share QVP Login Details with those QVP Representatives who require use of the Vet Site to facilitate the provision of Client Services to Qualifying Clients for and on behalf of QVP;
(d) ensure that QVP Representatives to whom QVP Login Details have been provided: (i) enter into these Terms prior to accessing the QVP Account and the Vet Site for the first time; and (ii) comply with these Terms;
(e) immediately notify us if you suspect or become aware of any breach of these Terms by a QVP Representative;
(f) take all reasonable steps required to prevent unauthorised access to, or use of, the Vet Site by QVP Representative or other persons; and
(g) immediately notify us if you suspect or become aware of any unauthorised access to, or use of, the Vet Site by QVP Representatives or other person to whom QVP Login Details have not been provided; and
(h) when a QVP Representative (or former QVP Representative) no longer requires access to the Vet Site to facilitate the provision of Client Services for and on behalf of QVP (for example, because they have ceased to be a QVP Representative or have changed their role within QVP’s business), immediately:
(i) remove their access rights to the QVP Account (meaning the QVP Login Details allocated to them will no longer enable them to gain access to the QVP Account); and
(ii) do all other acts and things required (including any specified by Boop) to ensure that they are no longer able to access the QVP Account.
7. This is a safe and secure space (things you and Boop must do to keep it that way).
7.1 You must not use the Boop Resources in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with any Boop Accounts, or the holders of any Boop Accounts.
7.2 You must treat as confidential and you must not disclose to any third party:
(a) any information that would be regarded as confidential by a reasonable business person relating to the business, affairs, customers, suppliers, operations, processes, product information, know-how, designs, trade secrets or software of the disclosing party or its corporate affiliate;
(b) all Boop Account Data;
(c) your Representative Login Details;
(d) your QVP Login Details and login details for any other Boop Accounts in your possession or control; and
(e) any other identification method created by any “Boop Users”, meaning us, you, QVPs, QVP Affiliates, other QVP Representatives, Qualifying Clients, Boop Partners, corporate affiliates of Boop, Representatives of Boop (“Boop Representatives”) and all other users of the Boop Resources from time to time.
7.3 Your Representative Login Details and your QVP Login Details may only be used by you and not by any other individual, business or other Boop User.
7.4 You must take all reasonable steps to prevent unauthorised access to, or use of, the Boop Resources. If you suspect or become aware of unauthorised use or any other breach of security, please notify us immediately.
7.5 You must comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Boop Resources. Please do not use the Boop Resources in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms.
7.6 You must not act fraudulently or maliciously in relation to the Boop Resources. In particular, you must not:
(a) misuse the Boop Resources by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
(b) attempt to gain unauthorised access to the Boop Resources, the server on which the Boop Resources are stored or any server, computer or database connected to the Boop Resources;
(c) conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to any Boop Resources, including using (or permitting, authorising or attempting the use of): any robot, spider, scraper, deep link or other data gathering or extraction tool, program, algorithm or methodology to access, acquire, copy or monitor the Boop Resources or any part of them; or any automated analytical technique aimed at analysing text and data in digital form to generate information which includes patterns, trends and correlations (but only to the extent that we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us);
(d) use or attempt to use any engine, software, tool, agent or other device to navigate or search the Boop Resources, other than search engines and search agents available through the Boop Resources or through generally available third party web browsers;
(e) attack the Boop Resources via a denial-of-service attack or a distributed denial-of service attack;
(f) attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising, or in any way contributing to, the Boop Resources;
(g) use the Boop Resources to provide services to third parties or assist third parties in obtaining access to the Boop Resources; or
(h) use or access any part of the Boop Resources in order to build a product, service, offering or following, whether for commercial purposes or otherwise (including, but not limited to, a product or service which competes with the Boop Resources or any part of them) on your own behalf or for a third party,
and by breaching any of these obligations, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
7.7 We do not guarantee that the Boop Resources will be secure or free from bugs, viruses, etc and, accordingly, you agree not to hold us accountable for such bugs, viruses, etc. You should use your own suitable virus protection software.
8. Protecting people’s privacy is important to us.
8.1 Under data protection legislation, we are required to provide you with certain information including how we process your personal data and for what purposes, and your rights in relation to your personal data and how to exercise those rights. In some cases we will be processing your personal data as a “controller” and in other cases as a “processor”. What this means and everything else we need to tell you about our processing of your personal data is clearly set out in our Privacy Policy and Cookie Policy.
8.2 If a Qualifying Client asks you to input their User Data to set up a Client Account on their behalf, then to the extent that such User Data or any other of your Inputs or Outputs (both as defined in clause 10.1 below) includes personal data, you warrant that you are entitled share and otherwise process such personal data, and have a valid lawful basis to do so under Article 6 of the UK GDPR. “UK GDPR” has the meaning given in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018.
9. We work hard to protect you from illegal content.
9.1 This clause 9 sets out what we do to protect you from illegal content and what technology we use to help us.
9.2 We minimise the length of time for which terrorism content is present on the Vet Site by enabling users to report content by emailing vetsupport@booppet.app. We will swiftly take down terrorism content when we find out about it.
9.3 We minimise the length of time for which child sexual exploitation and abuse content is present on the Vet Site by enabling users to email vetsupport@booppet.app. We will swiftly take down child sexual exploitation and abuse content when we find out about it.
9.4 We minimise the length of time for which other content that amounts to an offence is present on the site by enabling users to report content by emailing vetsupport@booppet.app. This applies to content relating to assisting suicide, threats to kill, public order offences, harassment, stalking and fear or provocation of violence, drugs and psychoactive substances, firearms and other weapons, assisting illegal immigration, human trafficking, sexual exploitation, sexual images, proceeds of crime, fraud, financial services, foreign interference, animal welfare and offences relating to being involved in committing any of these offences (known as inchoate offences). We will swiftly take down such content when we find out about it.
9.5 We also block users who are found to use the Vet Site to upload or share illegal content. In the future, we may introduce automated tools to review potential illegal content.
9.6 You should report or complain to vetsupport@booppet.app about the following content and behaviours: (a) content you consider to be illegal; (b) when you think we are not dealing with illegal content or activity as we should; (c) where you think our content reporting systems and processes do not easily let users report content they believe to be illegal; (d) when you think we have insufficiently considered the importance of protecting users' rights to freedom of expression or privacy; (e) where your content has been removed or access-restricted on the basis that it is illegal; (f) where we have given you a warning, suspended, banned or restricted you in any way as a result of your content which we consider to be illegal content; (g) technology we use results in your content being taken down, access-restricted or deprioritised and you think the technology has been used in a way not set out in our terms of service; and (h) where you are unable to access content because we have incorrectly assessed your age.
9.7 Our policy and process for management of illegal content can be viewed at https://booppet.app/illegal-content-policy.
9.8 You have a right to bring a claim against us for breach of contract, if we: (a) restrict access to any content you generate or upload to or share on the Boop Resources in a way that breaches these Terms; or (b) suspend or ban you from using the Boop Resources in a way that breaches these Terms.
10. You grant rights and provide information to us, so we can deliver the Boop Resources to you.
10.1 Your inputs and uploads into Boop Accounts and any other Boop Resources (together, your “Inputs”), and the outputs generated (by you, us and other Boop Users) from those Inputs (the “Outputs”), will be fully accessible by, and visible to, us. If your Inputs and Outputs include personal data, clause 8 applies.
10.2 By accepting these Terms, you grant to us a non-exclusive, royalty-free, worldwide, perpetual and irrevocable licence (the “Licence”) to use: (a) your Inputs (and your intellectual property rights subsisting in them); and (b) your intellectual property rights subsisting in Outputs (together, the “Licensed Content”) for: (i) providing, facilitating and administering the Client Services and the Boop Resources; (ii) enabling QVP, QVP Affiliates and QVP Representatives to facilitate the provision of Client Services to Qualifying Clients through use of the Vet Site; and (iii) enabling Qualifying Clients to receive Client Services through use of the App.
10.3 You acknowledge and agree that we are under no obligation to keep the Licensed Content confidential and the Licence includes the right to: (a) sub-licence the Licensed Content (excluding any personal data) to other Boop Users (and you warrant that you have all necessary rights and consents required to grant this permission in relation to the Licensed Content); (b) generate, use and/or share, for any purpose whatsoever, aggregated and anonymised data derived from the Licensed Content (for example, to see any trends in a particular geographical area such as whether more cats are vaccinated in a particular town or county than in another); (c) disclose your identity to third parties, if we are required to do so by applicable laws or a court order; and (d) verify and record information and documentation that enables us to confirm that the Licensed Content is complete, accurate and current.
10.4 You agree to always provide us with complete and accurate Licensed Content and other information, and not to misrepresent your identity. We are under no obligation to check the accuracy of the Licensed Content and other information that you provide to us, but you hereby authorise us to obtain (directly or through a third party), verify and record information and documentation that helps us to verify your Licensed Content and other information if we wish to do so and if doing so is practically possible. You will notify us promptly if any of your information changes.
10.5 You will indemnify and keep indemnified Boop in full against all costs, expenses, liabilities, damages and losses (whether direct or indirect and including any interest, fines, legal and other professional fees and expenses) awarded against or incurred or paid by Boop arising out of, or in connection with, the use of the Licensed Content by Boop and other Boop Users.
11. We’re delighted to provide the Boop Resources to you (please use them respectfully).
11.1 We license the right to use the Boop Resources to you for the sole and exclusive purpose of using the Vet Site to facilitate the provision of Client Services to Qualifying Clients for and on behalf of QVPs.
11.2 We cannot guarantee, and we do not warrant that, any or all of the Boop Resources will always be accessible, available or uninterrupted.
11.3 We may terminate, suspend, withdraw or restrict the availability of all or any part of the Boop Resources with immediate effect and at our complete discretion, including for business and operational reasons (e.g. the malfunction of equipment, periodic updating, maintenance, repair and the acts or omissions of third party service providers on whom we rely to provide the Boop Resources). We will try to give you reasonable notice of any suspension or withdrawal.
11.4 We are the owner or the licensee of all intellectual property rights in materials that we publish (or that are published on our behalf) on or through the Boop Resources and any software, domains and Boop IPRs (defined below) contained within or made available through the Boop Resources. Materials made available through the Boop Resources and Boop IPRs are protected by copyright and other intellectual property laws and treaties around the world and all such rights are reserved. Our status (and that of any identified contributors) as the authors of content provided to you through the Boop Resources must always be acknowledged.
11.5 You have no intellectual property rights in, or to, the Boop Resources other than the right to use them in accordance with these Terms. For clarity, these Terms do not grant you any rights to, under or in our intellectual property rights, including (but in no way limited to) any patents, copyright, database rights, trade secrets, trade names and trade marks (whether registered or unregistered).
11.6 Without our prior written consent, you are prohibited from: (a) using the name “Boop” and any other logo, brand name, business or company name, product identification, proprietary mark (whether registered, unregistered or the subject of an application for registration) which is similar or identical to one used by, on or in connection with Boop, the Boop Resources and/or the Boop business from time to time (the “Boop IPRs”); and (b) removing or in any manner altering any Boop IPRs, any trade mark notice, any copyright notice, or other notices, in each case, contained in, displayed on or comprising part of the Boop Resources.
11.7 You must not:
(a) open, or attempt to open, more than one Representative Account (if you open multiple Representative Accounts, we reserve the right to close down your second any subsequent accounts at our complete discretion and without notifying you first);
(b) copy any element of the Boop Resources, except as part of the normal use of the Boop Resources or where it is necessary for the purpose of back-up or operational security;
(c) translate, merge, adapt, vary, alter or modify the whole or any part of the Boop Resources nor permit the Boop Resources or any element of them to be combined with, or become incorporated in, any other programs, except as necessary to use the Boop Resources on devices as permitted in these Terms;
(d) collect or harvest any information or data from the Boop Resources or reproduce, extract or otherwise communicate or make available to third parties any part of the Boop Resources (or any resources therein);
(e) disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Boop Resources nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile a program to obtain the information necessary to create an independent program that can be operated with that program (a “Permitted Objective”), and provided that the information obtained by you during such activities: (i) is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; (ii) is not used to create any product or service that is substantially similar in its expression to any of the Boop Resources; (iii) is kept secure; and (iv) is used only for the Permitted Objective; or
(f) license, sell, resell, rent, commercially exploit, make available to third parties, or enable any third parties to access any element of, the Boop Resources.
11.8 You may link to the Communication Channels, the Vet Site and the App, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to the Communication Channels, the Vet Site or App in any website that is not owned by you. The Communication Channels, the Vet Site and the App must not be framed on any other application or website, nor may you create a link to any part of the Communication Channels, the Vet Site or the App other than the home page of the Communication Channels, the Vet Site or the App. We reserve the right to withdraw linking permission without notice.
12. We’re unable to verify Boop Account Data (Boop Resources are provided ‘as is’).
12.1 In these Terms, “Boop Account Data” means (collectively and individually): (a) User Data and Pet Data in Client Accounts; (b) QVP Account Data; and (c) Representative Account Data. We source much of the information used by and provided through the Boop Resources from you, other Boop Users and third parties (for clarity, personal data is collected in the ways set out in our Privacy Policy). We do not check this information and cannot verify or guarantee that it is complete, accurate, up to date, free of errors or based on factual and verified information and statistics.
12.2 We make the Boop Resources available on an ‘as is’ basis, for general information only and, to the fullest extent permitted under applicable law, we disclaim any implied terms as to title, merchantability, fitness for a particular purpose and non-infringement. The Boop Resources have not been developed to meet your individual requirements or the individual requirements of other Boop Users, and we do not warrant that they will do so.
12.3 Information obtained from, and recommendations given by, the Boop Resources do not constitute information or advice (including medical advice for Pets or other animals) on which you and other Boop Users can or should rely. You must, and must advise others that they must, obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from, or recommendations given by, the Boop Resources. In particular, the Boop Resources are not a substitute for seeking professional medical advice from a qualified veterinarian or veterinary nurse from the registers of the Royal College of Veterinary Surgeons (or any other QVP Representative) and you must not suggest otherwise to any person. As between you and Boop, you are solely responsible for ensuring the Pets of Qualifying Clients receive the vaccinations and other treatments that they need.
13. Boop Partners may also feature in the Boop Resources.
13.1 From time to time, the Boop Resources may contain links to, or details of, applications, websites and resources through which third parties (the “Boop Partners”) publish advertisements and promotions (together, the “Partner Promotions”) for goods and services (the “Partner Products”).
13.2 Boop may receive commission or other remuneration from Boop Partners, in return for including Partner Promotions in the Boop Resources. Our arrangements with Boop Partners enable us to generate income, which we may use to subsidise the cost of providing the Boop Resources.
13.3 Please be aware that: (a) data, information, documents, materials and content relating to Partner Products (the “Partner Data”); (b) Partner Products; (c) Partner Promotions; and (d) the applications, websites and resources of Boop Partners ((a), (b), (c) and (d) together, the “Partner Offerings”), are not under our control, and we are not responsible for and have not checked, approved or verified the content or accuracy of Partner Offerings, their privacy policies or their quality or suitability. You must make your own independent judgement about whether to use or purchase any Partner Offerings, or recommend their use or purchase to other Boop Users.
13.4 If you decide to use or purchase (or recommend to other Boop Users that they use or purchase) any Partner Offerings:
(a) you do so at your own risk, i.e. Boop makes no representation, warranty or commitment in relation to any Partner Offerings or your use, purchase or recommendation of them; and
(b) Boop accepts no responsibility or liability whatsoever for any costs, expenses, liabilities, damages or losses (whether direct or indirect and including any interest, fines, legal and other professional fees and expenses) that you and/or other Boop Users may suffer or incur because of any Partner Offerings or your use, purchase or recommendation of them.
14. What happens if we need to make changes.
14.1 Changes to these Terms:
(a) We may need to change these Terms to, among other things, reflect changes in law or best practice.
(b) We will give you at least 30 days notice of any change to these Terms by sending a message to the email address you have provided to us (the “Change Notice”). You must regularly check your email account for Change Notices and other messages from us.
(c) If you wish to reject the notified changes to these Terms, you must delete your Representative Account within 30 days of the date of the Change Notice and, as a result: (i) your access to your Representative Account via the Vet Site will be terminated; and (ii) you will no longer be able to use the Vet Site to facilitate the provision of Client Services.
14.2 Enhancements to the Vet Site: From time to time we may add new services or functionality to the Vet Site. We will not notify you when we do this, but detailed, accurate and up-to-date information on the Vet Site can be found at https://booppet.app/functionality.
14.3 Vet Site system updates:
(a) From time to time we may automatically update and change the Vet Site to improve performance, enhance functionality, reflect changes to the operating system or address security issues.
(b) If you choose not to install recommended updates or if you opt out of automatic updates you will not be able to continue using the Vet Site and will be unable to facilitate the provision of Client Services.
15. Breaking up is hard to do (how you and we can end our relationship).
15.1 You understand and agree that we will monitor your usage of the Boop Resources to allow us to determine whether a violation of these Terms has, or is, occurring. If you have (or if we have reasonable grounds to believe that you have) broken these Terms in a serious way (a “Breach”), or if we reasonably expect you to commit a Breach, we may (at our complete discretion):
(a) notify you (by sending a message to the email address you have provided to us) that you have (or may have) committed a Breach or that we reasonably expect you to do so;
(b) disable or suspend your right to use the Boop Resources;
(c) delete your Representative Account or suspend your access to it;
(d) terminate or suspend your access to one or more QVP Accounts;
(e) inform any QVPs with QVP Accounts linked to your Representative Account that you have (or we have reasonable grounds to believe that you have) committed a Breach (or that we reasonably expect you to do so) and inform them of the steps we have taken as a result; and
(f) if your Breach can be put right, we give you a reasonable opportunity to do so.
15.2 If we disable or suspend your right to use the Boop Resources and/or disable or suspend your access to your Representative Account and/or disable or suspend your access to one or more QVP Accounts under clause 15.1, then you must: (a) stop all activities authorised by these Terms, including your use of the Boop Resources and your use of the Vet Site to facilitate the provision of Client Services; (b) delete or remove any Boop Accounts and the Boop Resources from all devices in your possession or immediately destroy all copies of the Boop Accounts and the Boop Resources which you have (and confirm to us that you have done this); and (c) do all other acts and things that we may reasonably request. Any suspension shall remain in force unless and until we are satisfied (acting reasonably and in good faith) that the actual or anticipated Breach has been prevented or remedied, at which point we will promptly notify you that the relevant suspension(s) have been lifted.
15.3 You may choose to delete your Representative Account at any time and for any reason, and you can do so by following the instructions within the Vet Site. If you delete your Representative Account: (a) your access to your Representative Account via the Vet Site will be terminated immediately; and (b) you will no longer be able to use the Vet Site to facilitate the provision of Client Services.
15.4 You may choose to cease using one or more, or all, Boop Resources at any time and for any reason whilst keeping your Representative Account open. You do not need to notify us of your intention to do so.
15.5 It is important that you download and save any of your information that you need from your Representative Account before it is deleted. You understand and agree that if we end your rights to use the Boop Accounts and other Boop Resources and delete your Representative Account, or if you choose to delete your Representative Account for any reason, then we will: (a) securely delete or destroy; or (b) (if directed in writing by you within 10 days of your Representative Account being deleted) return and not retain (in each case) all or any of the personal data about you that it is in our possession or control. Sometimes we may be required by applicable law or regulation to retain documents or materials containing your personal data and, if this is the case, we will tell you and provide you with relevant details (unless the law prevents us from doing so).
16. Our responsibility for loss or damage suffered by you.
16.1 References to liability in this clause 16 includes every kind of liability arising under or in connection with these Terms, including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
16.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so (including liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation). Without prejudice to the previous sentence, we exclude all implied conditions, warranties, representations or other terms that may apply to these Terms, the Boop Resources and your use of the Boop Resources and the Outputs.
16.3 Under these Terms, the Boop Resources are to be used by you solely and exclusively: (a) in your capacity as QVP Representative; and (b) for the purpose of facilitating the provision of Client Services to Qualifying Clients on behalf QVPs.
16.4 Subject to clause 16.1 and without prejudice to clauses 16.5 and 16.6 below, Boop shall have no liability to you for any costs, expenses, damages and losses arising out of or in connection with your use of the Boop Resources and the Outputs in any capacity, or for any purpose, other than the capacity and purpose described in clause 16.3 above.
16.5 Boop will not be liable to you for: (a) loss of income, profits, sales, business, revenue or data; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill or reputation; (e) loss of use or corruption of software, data or information; or (f) any indirect or consequential loss or damage of any kind, in each case whether arising in whole or part from your use of the Boop Resources, the Outputs or any other content or information provided through the Boop Resources. In the event of any loss of, damage to or alteration of your Representative Account Data, your sole and exclusive remedy against us shall be for us to use reasonable endeavours to restore the lost or damaged Representative Account Data from the latest back-up maintained by us in accordance with the archiving procedure described in our Back-Up Policy.
16.6 Without prejudice to the foregoing, our total, aggregate liability to you in respect of any and all claim under or in connection with these Terms, your use of Boop Resources and the Outputs, whether in contract, tort (including negligence) or otherwise, shall not exceed £1,000.
16.7 You shall indemnify and keep indemnified Boop, members of our corporate group (if any, from time to time) and other Boop Users in full against all costs, expenses, liabilities, damages and losses (whether direct or indirect and including any interest, fines, legal and other professional fees and expenses) suffered or incurred by Boop, members of our corporate group (if any, from time to time) and other Boop Users arising out of, or in connection with, your breach of these Terms.
16.8 If a payment due from you under clause 10.5 or clause 16.7 is subject to tax (whether by way of direct assessment or withholding at its source), we shall be entitled to receive from you such amount as shall ensure that our net receipt, after tax, in respect of the payment is the same as it would have been were the payment not subject to tax.
16.9 You acknowledge and agree that, should you need to make a claim (whether in contract, tort (including negligence), misrepresentation, restitution or otherwise) against us under or in connection with these Terms, that claim shall only be brought against us (and not against any Boop Representatives, who shall have no liability in respect of that claim).
16.10 If our performance of our obligations under these Terms is prevented or delayed by: (a) a Dependency being breached or otherwise not being satisfied; (b) your Breach; and/or (c) any other any circumstance not within our reasonable control, then (without prejudice to any other right or remedy we may have) we will not be in breach of these Terms and we will be allowed an extension of time to perform our obligations equal to the delay caused by the circumstances set out above. In this clause 16.10, “Dependency” means each of the following circumstances: (a) the provision of such Boop Account Data and Partner Data as is required us to enable us to: (i) provide Client Services to Qualifying Clients; and (ii) otherwise comply with our obligations under these Terms; (b) the accuracy of the Boop Account Data and Partner Data uploaded to the Boop Resources, or otherwise made available to us; and (c) the satisfactory performance of: (i) the software and systems of Boop Users and other third parties; and (ii) physical and virtual networks and facilities, including communications networks (e.g. telephone, internet and fax).
17. Last, but not least (other important legal bits).
17.1 Whole agreement. Subject to any terms implied by law, these Terms represent the entire agreement and understanding between us regarding your use of the Boop Resources, and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to the subject matter.
17.2 Terms that continue after termination. Provisions of these Terms that expressly or by their inherent nature should survive termination or expiry of these Terms will survive termination or expiry.
17.3 No agency, etc. Nothing in these Terms creates any agency, partnership, joint venture, employment or franchisee relationship between you and us.
17.4 We may transfer this contract to someone else. We may transfer our rights and obligations under the Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
17.5 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under the Terms to another person if we agree to this in writing.
17.6 Nobody else has any rights under this contract. This contract is between you and us. No other person will have any rights to enforce any of its terms.
17.7 If a court finds part of these Terms illegal, the rest will continue in force. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
17.8 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under the Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
17.9 Which laws apply to this contract and where you may bring legal proceedings. These Terms, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.